CANCELLATION POLICY

 The 100-Day Online Plan

If you become a paid member of our 100-Day Plan or subscribe to any weight management plan you have a short “cooling off period” when you have the right to cancel your plan for a full refund.

The right finishes 14 days after enrolling (having not entered the members’ area or accessed paid members only dashboard) or after building your profile by filling out the 4-step medical questionnaire, accessing the paid user dashboard (simpodium, simhappy, simaktiv and simportion) or filling in any of the checklists or dashboard tasks – whichever occurs first. Following the termination of your right to cancel, you will be unable to cancel the plan for the duration of the full 100 days and will not be entitled to partial or full refund.

The right to cancel your 100-day online plan ends once you have begun to use the simplyweight online paid service. Information that follows our profile building and target setting process constitutes part of our services to our members. Because our service starts immediately on entering the members’ homepage, by accessing this information you will have utilised our services and your right to cancel your plan will have ended. As soon as you join our weight management services, we ensure our experts are available to provide you a service and are committed for that duration.

To cancel your 100-Day Online Plan, please email our team at hello@simplyweight.co.uk with the subject title “Cancel 100-Day Plan – Your Username.” We aim to respond to all cancellation requests within 72 hours but as long as you notify us of your cancellation within the 14-day cooling off period according to the rules stated above, your cancellation will be accepted.

 

Monthly Membership 

All members of the 100-Day Online Plan automatically go onto the Membership plan for a minimum of 1 month. This is to provide adequate time and support to adapt to the new methods of the 100-Day Plan. The Membership plan is paid via direct debit at £9.99/month and the 1st payment will be taken on the 100th and final day of your online plan. Following the 1st payment of £9.99 you will be able to cancel your membership at any time and this will take effect immediately. Once cancelled, you will not be charged further and will be able to access our services until the end of your membership term. However we will be unable to refund you any prior payments after you cancel your membership.

To cancel your Membership, please email our team at hello@simplyweight.co.uk with the subject title “Cancel Membership – Your Username.” We aim to respond to all cancellation requests within 72 hours but your cancellation will take effect at the time we receive your request. If any payment is taken automatically following your cancellation request, this will be refunded to you.

Currently we cannot pause online accounts and therefore if you wish to rejoin simplyweight you will need to complete the 100-Day Plan and progress to Membership following that.

 

Consultations 

For clinical Consultations all bookings are initially provisional and can only be confirmed when payment is made. With high demand we strongly suggest confirming your Consultation sooner than later so you don’t lose it.

You will be able to cancel your Consultation for a full refund up to 48 hours before your arranged time. We will also be able to reschedule your Consultation at no extra cost.

If you cancel between 24 and 48 hours before your Consultation time you will be entitled to a 50% refund. This is because our rooms are booked in advance.

If you cancel within 24 hours of your slot or on the day of your Consultation then unfortunately we will not be able to offer you a refund. By cancelling at the last minute neither our team nor our specialists will be able to provide that slot to someone else who is in need of help.

We would not be able to reschedule an Consultation cancelled within 48 hours and a new booking would need to be made at the normal fee.

Clinical packages (12-week plans)

Our clinical packages include our range of 12-week plans which include, but is not limited to: The Medical Weight Management Plan, Medications plans (Saxenda, Orlistat, Mysimba), Intensive Medications plans (e.g. Saxenda + Medical Weight Management Add-On) or the Virtual Doctor plan. Full details of these plans will be provided following the initial Consultation.

  1. Cancelling your 12-week plans
All clinical packages have a cooling-off period of 14 days during which you will be able to cancel your package providing you haven’t consulted with a specialist (doctor/dietitian/simhappy expert) either in person or online or engaged in any virtual support features (including Whatsapp support and E-consults).
       2. Pausing your 12-week plan
simplyweight advises against pausing your 12-week plan at any stage as this can damage your progress and you will not gain the full benefit of the plan if you leave part way through.

However, in exceptional circumstances, 12-week plans may be paused for up to a maximum of 3 months and resumed as normal thereafter. What constitutes an “exception” will be determined by the simplyweight team and the final decision will be communicated to you by a team member. We take into consideration serious changes in personal health, bereavement and our team aims to be understanding and compassionate at all time. However in certain cases we may need you to provide evidence such as a doctor’s note before a decision can be made. 

For all 12-week plans that are paused, you are requested to re-join as soon as possible and no later than 3 months after pausing. If you wish to join after 3 months, you may be required to restart the plan and be charged accordingly. 

If we are a. unable to pause your plan due to an exceptional reason or b. you do not resume your plan within the 3 month pause period, we will be unable to refund you the remainder of the 12-week plan cost.

 

3. Rearranging appointments in the 12-week Plan

Full details of the package you intend to join will be sent to you before we take any payment. You will be able to see your 12-week journey split into phases and what you can expect in each phase. There is some degree of flexibility within each phase for you to rearrange consultations if required.

However the total length of the plan will not exceed 12-weeks and all consultations and support services must be utilised during this time. We will remind you of any outstanding consultations but it is your responsibility to make sure you book and use them in time. If for any reason you do not take up some of the features outlined in your initial package we will not be able to provide any refund for these. It is in everyone’s best interest to make full use of our services during this time and stay engaged with the plan as much as possible so that you get the results you desire.

For patients on a clinical 12-week plan, appointments may be rearranged at no cost for up to 48 hours prior to the appointment time. Any cancellations made within 48 hours may be subject to a 50% cancellation fee, particularly if the appointment was at a physical clinic.