CANCELLATION POLICY

Membership

Simplyweight’s Online Plan Membership (or “Membership”) is charged on an annual basis. If you become a paid member of Simplyweight, your service starts with a 100-Day Plan followed by membership for the rest of the year. If you subscribe to any Simplyweight plan, you have a short “cooling off period” when you have the right to cancel your plan for a full refund.

The right finishes 14 days after enrolling (having not entered the members’ area or accessed paid members only dashboard) or after building your profile by filling out the 4-step medical questionnaire, accessing the paid user dashboard (simpodium, simhappy, simaktiv and simportion) or filling in any of the checklists or dashboard tasks – whichever occurs first. Following the termination of your right to cancel, you will be unable to cancel the plan and will not be entitled to a refund.

The right to cancel your Membership ends once you have begun to use the simplyweight online paid service. Information that follows our profile building and target setting process constitutes part of our services to our members. Because our service starts immediately on entering the members’ homepage, by accessing this information you will have utilised our services and your right to cancel your plan will have ended. As soon as you join our weight management services, we ensure our experts are available to provide you a service and are committed for that duration.

To cancel your Membership, please email our team at hello@simplyweight.co.uk  . We aim to respond to all cancellation requests within 3 business days but as long as you notify us of your cancellation within the 14-day cooling off period according to the rules stated above, your cancellation will be accepted.

Membership fees are paid via direct debit at £130/year. If you’d like to cancel your Membership then you must send us a cancellation notice at least 14 days before your next billing date, otherwise you will be required to make your next payment and your membership will continue until the end of the next billing period. We will not be able to refund you any prior payments or partially used months after you cancel your Membership.

To cancel your Membership, please email our team at hello@simplyweight.co.uk . We aim to respond to all cancellation requests within 3 business days.

Currently we cannot pause online accounts and therefore if you wish to rejoin Simplyweight you will need to restart your Membership including the initial 100-Day Online Plan.

Consultations 

For clinical Consultations all bookings are initially provisional and can only be confirmed when payment is made. With high demand we strongly suggest confirming your Consultation sooner than later so you don’t lose it.

You will be able to cancel your Consultation for a full refund up to 48 hours before your arranged time. We will also be able to reschedule your Consultation at no extra cost.

If you cancel between 24 and 48 hours before your Consultation time you will be entitled to a 50% refund. This is because our rooms are booked in advance.

If you cancel within 24 hours of your slot or on the day of your Consultation then unfortunately we will not be able to offer you a refund. By cancelling at the last minute neither our team nor our specialists will be able to provide that slot to someone else who is in need of help.

We would not be able to reschedule a Consultation cancelled within 48 hours and a new booking would need to be made at the normal fee.

Clinical Plans/packages

Our clinical plans/packages are generally for 12-weeks but length may vary due to individual requirements.  Full details of these plans will be provided following the initial Consultation.

  1. Cancelling your plan
All clinical packages have a cooling-off period of 14 days during which you will be able to cancel your package providing you haven’t consulted with a specialist (doctor/dietitian/simhappy expert) either in person or online or engaged in any virtual support features (including Instant Messaging support and E-consults).
       2. Pausing your plan
simplyweight advises against pausing your plan at any stage as this can damage your progress and you will not gain the full benefit of the plan if you leave part way through.

However, in exceptional circumstances, plans may be paused for up to a maximum of 3 months and resumed as normal thereafter. What constitutes an “exception” will be determined by the simplyweight team and the final decision will be communicated to you by a team member. We take into consideration serious changes in personal health, bereavement and our team aims to be understanding and compassionate at all time. However in certain cases we may need you to provide evidence such as a doctor’s note before a decision can be made. 

For all plans that are paused, you are requested to re-join as soon as possible and no later than 3 months after pausing. If you wish to join after 3 months, you may be required to restart the plan and be charged accordingly. 

If we are a. unable to pause your plan due to an exceptional reason or b. you do not resume your plan within the 3 month pause period, we will be unable to refund you the remainder of the plan’s cost.

 

3. Rearranging or cancelling appointments in your Plan

Full details of the package you intend to join will be sent to you before we take any payment. You will be able to see your (generally 12-week) journey split into phases and what you can expect in each phase. There is some degree of flexibility within each phase for you to rearrange consultations if required.

However, the total length of the plan will not exceed what is stated in your plan/package document and all consultations and support services must be utilised during this time. We will remind you of any outstanding consultations but it is your responsibility to make sure you book and use them in time. If for any reason you do not take up some of the features outlined in your initial package we will not be able to provide any refund for these. It is in everyone’s best interest to make full use of our services during this time and stay engaged with the plan as much as possible so that you get the results you desire.

For patients on a clinical plan, appointments may be rearranged at no cost for up to 24 hours prior to the appointment time. Any cancellations made within 24 hours may be subject to a cancellation fee equivalent to the clinic room hire charge. For any in-clinic appointments cancelled within 24 hours, the Simplyweight team reserves the right to swap the appointment for a virtual one instead.